A new public complaints policy will take effect on June 18 at CREB^®. Under this policy, CREB^® will no longer manage complaints about professional or ethical misconduct of a REALTOR^® from members of the public.

This update will help reduce duplication of enforcement efforts and ensure that public complaints are handled directly with our industry’s regulator, the Real Estate Council of Alberta (RECA).

Policy details

CREB^® will re-direct public complaints about professional or ethical misconduct of a CREB^® member to their REALTOR^® and/or the REALTOR^®’s broker. If a resolution can not be reached, or requires formal investigation, CREB^® will re-direct the complaint to RECA.

Please note, REALTORS^® still have the option to file a member-to-member complaint with CREB^®.

As well, CREB^® will continue to handle calls about MLS^® data errors to ensure data integrity.

For more information on RECA’s role with consumer complaints, click here.

If you have any questions about this notice, please contact the CREB^® member practice team at mp@creb.ca.