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Feb 4, 2020

SentriCard retirement

By CREB®

Effective Jan. 1, 2022, SentriLock will officially retire the SentriCard® as an access method for SentriLock lockboxes. Members have two-years advance notice so they can move to using the SentriKey® app.

Lockbox access

  • All lockbox access for showings will happen via the SentriKey® Real Estate app.
  • All new credentials will be issued for the SentriKey® Real Estate app.
  • SentriCards® will no longer be sold, except for replacement cards for non-Bluetooth® REALTOR® Lockbox owners.
  • The only use of the SentriCard® will be for owners of a non-Bluetooth® REALTOR® Lockbox to enable them to take ownership of a lockbox, as well as assign a lockbox to a property – with limited settings available.

Please note, all previous generations of SentriLock’s lockboxes can continue to be accessed, including those without Bluetooth® connectivity, by using the SentriKey® Real Estate app. Non-Bluetooth® lockboxes can be accessed through app-generated codes entered via the lockbox keypad.

App perks

If you are a SentriCard® user, now is the time to transition to the SentriKey® Real Estate mobile app. The app enhances the user experience and offers dozens of features, including:

  • No need for card renewals – ever!
  • Immediate notifications when someone enters and leaves a property.
  • The ability to use Touch ID and Facial Recognition to streamline the access process.
  • Property details through SentriLock’s listing detail partners.
  • More features with the app – Agent Safety, report key missing, and listing agent information.

App support

Visit www.SentriLock.com/AppSchool to access education modules on transitioning from the smart card to the app. You’ll also have access to how-to videos, helpful hints and more.


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This is a private CREB® member area. This publication and all editorial content, including the CREB®Chat column, is intended for member use only.

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