SentriConnect™ gives you all the flexibility and convenience of one-day codes, with the peace of mind to know that the right person is accessing your lockbox. Best of all, it can all be done directly from your SentriKey Real Estate™ app.

Every time you grant access to a third party via SentriConnect™, you have real-time information on who has access to the lockbox, when they have accessed it, and when they have completed their work and returned the key to the lockbox.

To review your obligations as the Seller’s Representative when granting access to a third party to your clients’ property, please review Part II, Sections 7.03 and 7.04 of the CREB^® Rules.

How it works

SentriConnect™ is a standalone app available for Android and iOS devices. To use SentriConnect™, follow these steps:

1. Open your SentriKey Real Estate™ app and tap on the hamburger menu.
2. Tap the My Lockboxes tab.
3. Tap Grant SentriConnect™ Access.
4. Search for and tap the listing address to which you’d like to grant access.
5. Enter the third party’s email and cell phone number, as well as start and end time. Tap Grant Access and enter your four-digit PIN.
6. SentriKey Real Estate™ will send an email message to your third party, requesting that they download and set up a SentriConnect™ account from the iOS Store or Google Play.
7. Your third party downloads the free app and registers with SentriConnect™ with their name, email address and cell phone.
8. Once the third party is registered, they will receive messages via SentriConnect™ every time they are granted access to a lockbox.

For a complete video walkthrough of SentriConnect™, watch the video below:

Find out more

To learn how to update your lockbox to the latest firmware, please read the SentriLock FAQ’s on the Member Support Tab on CREB^®Link. 

Please note that SentriConnect™ is valid for individual lockboxes only and does not work with CREB^® Lobbyboxes.