Effective Thursday, Sept. 2, SentriLock will be implementing account security questions and cell phone verification for an extra layer of security to the SentriKey^® Real Estate website and SentriKey^® Real Estate mobile app. 

In addition to their pin, security questions will offer a secure validation of each member's account. Users will select from 10 predetermined questions and enter their personalized answers. Once those answers are saved, a cell phone verification prompt will be activated.

Customer Support will use these questions to validate SentriLock callers if they cannot remember their PIN or password. This will provide a faster, more efficient customer experience by eliminating the need for a PIN/password reset email.

Security Questions & Cell Phone Verification Process

Current members will:

• Receive a pop-up screen prompting them to make a selection on the SentriKey^® Real Estate website or in the SentriKey^® Real Estate mobile app.
• Answer two questions from the predetermined list.
• Be prompted to verify their cell phone number. Note: If the account features a verified cell phone, this step is omitted.
• Receive a cell phone verification prompt. If the cell phone isn't verified, the security questions will not be saved.

New members will:

• Select and answer two questions from the predetermined list as part of their initial account activation.
• Receive a cell phone verification prompt once they successfully activate their account.

If you have any questions, please contact SentriLock support at 513-618-5800.