Thank you to everyone who took the time to complete CREB^®’s Pillar 9™ Satisfaction Survey.

There were challenges on the road to migrating nine boards into a single-point MLS^® System and we are committed to getting it right. Gathering you feedback was the first step to doing just that.

In total, 1,536 CREB^® members took the satisfaction survey, providing us with detailed feedback and a rich source of suggested future improvements. This is a strong response rate and gives us confidence in the results below:

Overall satisfaction:

CREB^®’s results show satisfaction is mostly split between satisfied and somewhat indifferent, with the balance being dissatisfied:

• 39% (very satisfied, satisfied)
• 38% (somewhat satisfied, neither satisfied nor dissatisfied, somewhat dissatisfied)
• 23% (dissatisfied, very dissatisfied)

The migration to Pillar 9™ changed the way our members create and manage listings, a core aspect of the MLS^® System, so it is not surprising to see some frustration, nor is it uncommon for satisfaction to be lower when a new system is implemented.

Moving forward, we will amplify communication and education to add further value for our members.

Top trends:

We received an abundance of insightful member feedback, with a popular opinion stating that Help Desk continues to be a valuable support service. The following trends also emerged:

• Concerns with how the search works and the results it yields.
• Input and edit process simplification needed including:

• More functional rooms data entry.
• More meaningful and relevant options for use of architectural style and levels.
• Enhancements to photo uploading and ordering.
• Displaying only those fields for input that are relevant to the property type.

• Concerns with report printing and the ask to minimize the number of pages printed.
• Improve CMA creation.
• Concerns with auto notification emails and the client portal.

Combined survey results:

It is imperative that Pillar 9™ receives feedback not only from CREB^® members, but from all Alberta REALTORS^® who use their system.

To see the bigger picture, a similar satisfaction survey was sent to all other Pillar 9™ subscribers. Pillar 9™ will use the combined results of both surveys to help guide meaningful change that will improve the MLS^® System for all Pillar 9™ subscribers.

CREB^® will continue to advocate on behalf of our members and push for enhancements to the Pillar 9™ MLS^® System and Input Tool based on these key trends. Rest assured, we remain committed to getting this right.