The SentriKey Showing Service^® will launch for all members on Nov. 22.

Here are the key things you need to know to ensure a smooth transition to the new showing service tool:

• ShowingTime™ will continue to be used to book showings until Nov. 21.
• SentriKey will be used to book showings beginning Nov. 22.
• Access to ShowingTime™ will be available until Nov. 30 although no new showings can be booked after Nov. 21.
  

Current showings

Any showings scheduled up to and including Nov. 21 and to occur Nov. 22 and beyond will not be migrated to SentriKey.  Members have the flexibility of managing those showings through ShowingTime™ or rescheduling them through SentriKey.

In the rare circumstance a showing is requested prior to Nov. 22 and scheduled to take place after Nov. 30, it must be rescheduled through SentriKey.  ShowingTime™ will no longer be available after Nov. 30.

Historical data

ShowingTime™ has committed to provide all historical data the day after migration. Upon receipt, Pillar 9™ in partnership with SentriLock will upload that historical data to SentriKey.

Training and resources

Live training sessions will be provided by SentriLock online via Zoom. These 1-hour training sessions will be offered every Tuesday and Thursday at 9 a.m. and 1 p.m., with registration opening today.

Click here to register for morning training.

Click here to register for afternoon training.

You can also register by visiting the SentriKey Showing Service^® Hub and selecting one of the Zoom webinar registration options.

Other training and resources, including on-demand eLearning and how-to videos, are available and can be accessed by visiting the SentriKey Showing Service^® Hub on CREB^®Link.

Frequently asked questions

We’ve collected answers to the most frequently asked questions about our transition to a new showing service provider. FAQs on the SentriKey Showing Service^® Hub have been updated to include information in this article and we will be adding more questions and answers leading up to the launch. Click here to visit the SentriKey Showing Service^® FAQ page.

Visit the Hub

The SentriKey Showing Service^® Hub on CREB^®Link has information members need to know before and after migration. Please visit this page often for important transition updates and training information, and to learn more about SentriKey Showing Service^®.

We’re here to help

Whether you are an immediate adopter who will log in on day one, or someone who prefers to wait, support from CREB^®’s Help Desk, Pillar 9™’s Help Desk and from SentriLock, as well as the information and training resources on the SentriKey Hub, will continue to be available.

If you have any questions about the onboarding process or need general support for using the tool, there are multiple support options for you.

Please reach out to the CREB^® Help Desk at 403-781-1379 or helpdesk@creb.ca or the Pillar 9™ Help Desk at 1-866-377-8217 or helpdesk@pillarnine.com.