Please note that effective July 1, CREB® Member Support’s hours are changing.
CREB® Member Support’s new hours of operation will be as follows:
- Monday to Friday: 8 a.m. to 6 p.m.
- Saturday: 8 a.m. to 4 p.m.
- Sunday & statutory holidays: Closed
CREB®'s office hours will remain the same.
- Monday to Friday: 8:30 a.m. to 5 p.m.
Why Member Support's hours are changing
Continuous improvement and operational efficiency are the backbone of CREB®’s commitment to high performance. After analyzing support call data, we found that there are minimal calls from 7 a.m. to 8 a.m. and 6 p.m. to 8 p.m. on weekdays. Sunday is also a low call volume day. With low demand during these hours, we will be shifting our resources to provide the best service possible during peak demand times.
This change in operational hours supports our efforts to improve productivity, service excellence and member satisfaction.
CREB® Member Support call menu
Please be reminded, on May 2 the call menu changed for CREB® Member Support as follows:
- To reach a Pillar 9™ Support Specialist, for questions related to listings or any Pillar 9™ managed tools and technology, you will now be prompted to press 1;
- For CREB® membership and member support inquiries, you will now be prompted to press 2;
- For CREB® Member Practice support, you will now be prompted to press 3;
- For CREB® member payments or collections, you will now be prompted to press 4; and
- For lockbox and showing support, you will now be prompted to press 5.
If you are calling for multiple inquires at once, you may need to speak with more one than one agent and will be transferred to the appropriate team.
For a complete list of CREB® Member Support and Pillar 9™ Help Desk services, click here.
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