Keyboxes vary between boards and, in most cases, there are additional steps that need to be taken to access keyboxes that are not on CREB^®’s SentriLock program.

Know before you go

If members are going to show properties that are accessible only by non-SentriLock lockbox (Supra, for example), then it’s the member’s responsibility to have the necessary tools in place to facilitate property access before they arrive. This may mean adding an additional app to your phone, contacting the listing agent for access instructions or registering to access another board’s keybox system for a certain period of time.

Find out what’s necessary if you have to access a lockbox that isn’t part of the CREB^® SentriLock Program by reviewing the chart below.

Notice to show

Additionally, giving appropriate notice to show a property is always appreciated for listing agents and the occupants, who have to prepare and vacate the property to facilitate the showing. When requesting short-notice showings, the request may be declined, so buyer’s agents should prepare their buyers for that possibility to manage expectations. It’s helpful to provide ample notice and keep in mind all properties are to be available to show within 24 hours of a request to view. If 24-hour notice is provided, the likelihood of the showing being declined is dramatically reduced.

If a showing has not been confirmed, do not expect that access will be granted and show up at the property. Know that listing agents are working hard to get buyers and their representatives into properties (after all, it’s in their best interest, too), but they have obligations to ensure the requested time is acceptable for their sellers.

App downloads

Should you be required to download a different app to access another board’s lockbox, have it set up before setting out. If another board’s members are required to adhere to a process that requires showing agents to download an app, asking the listing agent to bypass this policy and provide a one-day code as an alternative isn’t appropriate. Some boards require a nominal fee be paid to the board to give non-board members limited keybox access. Please do not suggest that the property be left unlocked to avoid taking the necessary steps to gain legitimate keybox access, as this is unsafe and risky.

REALTORS^® and boards working together

All REALTORS^® have to work co-operatively to help facilitate the sale and purchase of properties. This means REALTORS^® working in different geographical regions may require buyer’s agents to adjust their familiar process to respect the local board’s policies and procedures. If a member is uncomfortable with altering their showing process, they should consider referring the consumer to another REALTOR^®.

Additional resources

Central Alberta REALTORS^® Association (CARA) has provided CREB^® members with these helpful guides to access their Supra lockboxes.

How to access Supra lockboxes for the first time if you are a non-member - Video | PDF

How to access Supra lockboxes if you are a returning non-member - Video | PDF

CARA non-member lockbox access form - PDF

Contact us for support

If you have questions, please contact CREB^® Member Support for assistance at support@creb.ca or 403-781-1379.