Does this description resonate with you? Let's check in with our fictional members dealing with scooping sellers and supervision shortages. In both situations, REALTORS® have encountered issues that intersect with CREB® Rules and the REALTOR® Code. So far, they've worked with their brokers to discuss the options to address what happened and have filed a formal complaint.
Scooping Sellers
Sadie is Syed's broker, and together, they are filing a complaint because Syed believes another member, Trey, was trying to poach his clients. They've reviewed the CREB® Rules and REALTOR® Code together to see what rules and regulations they think Trey breached.
Syed has sent Sadie an email with the details of what happened and a photo that his clients sent him of the card Trey gave them, and Sadie has completed the CREB® complaint form. She’s included Syed’s email and attached a letter detailing her conversation with Trey's broker.
Supervision shortage
Marren reviewed the CREB® Rules and REALTOR® Code to see which rules and regulations were broken and noted three sections she thinks have been broken. She already has the email from her broker, Evelynn, showing she supports the complaint. Now that she’s got these things, she starts to fill out the online CREB® complaint form.
After recounting what happened and attaching Evelynn’s letter of support, she hits the submit button.
A complaint can be filed by either the broker or the associate and filed online using the complaint form, which sends the complaint to the Member Practice department. After reviewing it and determining that the issue is related to the REALTOR® Code and/ or the CREB® Rules (and some other administrative components), Sadie & Syed and Marren & Evelynn will receive a confirmation email.
CREB® will then send Sadie’s complaint and Syed’s account and attachments to Trey and his broker, Aron. They will have to send their account of the events into CREB® because it’s important to have both sides of the story on file.
Regarding Marren’s complaint, CREB® will forward it to Ryerson and his broker, Quinn, including instructions: they need to give CREB® a response so CREB® can share their version of what happened and submit their documents to Marren & Evelynn.
If you receive notification that a complaint has been filed against you or your associate, it can be a little unsettling, so it’s important to take some time to read through the email from CREB® and the complaint. Brokers should find time to connect with their associates to organize and collect the information that needs to be sent to CREB®. Please ensure you pay attention to any due dates in the letter.
Aron and Quinn have coordinated with their associates and sent in the required information to CREB®. We’re getting close to finishing the filing stage of the complaint process.
What will Aron and Quinn submit? Did they share any new information? We’ll learn more next week when we continue to dive into the complaint!
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