CREB^® is aware that some members have received disturbing phone calls. These calls start with basic real estate questions but quickly turn inappropriate, often becoming sexually explicit.  Our members are concerned about being targeted due to their public professional presence. They shouldn’t have to deal with such harassment simply because of their career choice; no one should be subjected to this inappropriate, often criminal behaviour. 

How to handle disturbing calls 

To ensure our members know how to handle these calls, we consulted with the Calgary Police Service (CPS). Here’s what they say you should do if you receive a disturbing call: 

Report it

• Importance of reporting: Every report helps police identify patterns and connections between incidents. Without these reports, it’s challenging for them to investigate or understand the broader scope of the issue. Reports are retained indefinitely, as they might be crucial for future breakthroughs in ongoing investigations. 
• Occupation information: When you report, you’ll be asked for your occupation. Mentioning that you are a REALTOR^® or real estate agent allows the police to cross-reference your case with similar ones, making each report more impactful. 
• Follow-up: You’ll receive a case number to track the progress of your report. Although progress might be slow, each report is crucial for building a comprehensive investigation. The CPS reassured CREB^® that these reports are not forgotten even if it might seem like nothing is happening. 
  
  

Safety tips from CPS 

To prevent such incidents, CPS offers the following advice: 

Avoid answering unknown calls

• Blocked/unknown numbers: Don’t answer calls from blocked or unknown numbers. Let them go to voicemail so the caller has to identify themselves.
• Accountability: While it’s unrealistic to unpublish your phone number, screening calls can help maintain accountability and prevent harassment. 
  
  

Support for affected members 

If you receive a disturbing call, report it to the police. You can also contact the REALTOR^® and Family Assistance Program (RFAP) and the Calgary Police Service Victim Assistance Support Team (VAST). 

REALTOR^® and Family Assistance Program (RFAP): 

• Contact: 1-800-663-1142 
• Availability: 24/7, 365 days a year 
• Services: Free and confidential counselling for various needs. 

Victim Assistance Support Team (VAST): 

• Contact: 403-428-8398 or toll-free 1-888-327-7828 
• Hours: Monday to Thursday, 8 a.m. to 9 p.m.; Friday, 8 a.m. to 4 p.m. 
• Services: Nonjudgmental emotional support, listening, and practical assistance for victims of crime or tragedy. 

By reporting disturbing calls and utilizing available support resources, we can help keep REALTORS^® safe and maintain a professional, respectful work environment. 

The Canadian Real Estate Association (CREA) also offers two REALTOR^® safety eLearning modules and helpful resources for personal safety and safeguarding sensitive data and information. When REALTORS^® complete both eLearning modules, they’ll receive a REALTOR^® Safety badge, demonstrating their commitment to creating a safe working environment.