Your engagement and insights are invaluable, and we deeply appreciate your time and effort.
Most survey respondents were satisfied, but we did identify some key pain points and strengths of the system. Interestingly, there was overlap in some of these areas. Here are how those results showed up.
Key highlights from the survey
- 69% of respondents were very satisfied (17%) or satisfied (52%) overall with the MLS® System services provided. It should be noted that only 2% were dissatisfied (1%) or very dissatisfied (1%). The remainder of the respondents fell into the middle.
- Members expressed that access to data from Calgary, Pillar 9™, and the entire province is important to them.
- Top strengths of the system were identified as
- Ease of use
- Depth of data/information
- Access to data/information
- Features and functionality
- Reliability and trustworthiness
- Top pain points of the system were identified as
- Search
- User-friendly/ease of use
- Need for new features
- Mobile or app mentions
- Data entry
An interesting observation is the overlap between system pain points and strengths. For example, ease of use was mentioned both as a strength and a challenge. These areas will be explored further as we enter the next research phase.
Next steps
As part of our commitment to transparency and collaboration, we will form focus groups to delve deeper into the key areas identified in the survey. These groups will help us refine our strategies and ensure that we effectively address your needs.
The insights gained from these focus groups will continue to guide the work of the Member Services Innovation Standing Committee (MSiSC.), which has been evaluating the survey results to determine any recommendations that can be made.
Stay tuned for more updates, and thank you once again for your valuable contributions. Together, we are shaping a better future for our MLS® System.
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