Ensure your lockbox is always working at peak efficiency with these maintenance and safety tips and tricks from CREB^® Member Support.

Lockbox warranty

Your SentriLock lockboxes come with a seven-year warranty for defects and service, which means boxes that were purchased in 2017 will reach their warranty expiration this year. Please note, when the warranty expires, your lockbox will keep working, CREB^® will continue to replace your batteries as needed, and it will not be replaced or exchanged. If a locksmith is required, you will have to coordinate that on your own.

You will receive an email to remind you of the warranty expiration as it approaches the date. If you intend to sell a used box, please be considerate of your peers by disclosing whether any warranty remains. If you plan to purchase a used box, we encourage you to perform due diligence and inquire about any remaining warranty coverage.

Rotate your inventory

By rotating the lockboxes you use, you can preserve their battery life and avoid running into issues with low or dead batteries.

Software updates

Ensure your lockbox has the latest software update to help the battery last longer.

Close the box

Don’t leave your box open – close it to increase lifespan.

Replace old batteries

Batteries should be replaced when you receive a low battery message, or every five years, even without the message.

Lockbox placement

For the safety of all our members and the well-being of everyone’s property, please utilize these tips for lockbox placement.

• Secure lockboxes to fixed objects. Ensure lockboxes are secured to a fixed solid object. For condo buildings, look at securing lockboxes inside the lobby.
• Report stolen lockboxes. Always report stolen lockboxes to the police and SentriLock, along with details indicating which address has been compromised.
• Make lockboxes more visible. Ensure lockboxes are in a high visibility and well-lit area to help prevent vandalism and/or stolen boxes.
• Be parkade smart. Don’t let vehicles follow you into condo parkades, and don’t leave keys in your car or leave your vehicle unlocked.

For questions about lockbox troubleshooting, contact support@creb.ca.